Complete Human Network: Enterprise Mobility As a Service Leads the Way to Digital Transformation

Consumerism has always been the driving force of business ideas for centuries. Companies all over the world thrive only when they understand the needs and expectations of their target audience and implement the necessary changes for profitable revenue generation. And in 2020, amid the chaos of the COVID-19 pandemic, digitalization continues to ring out as the most important step in delivering on the demands of today’s technology first consumer. And according to Teh Chai Peng, an IT veteran with over 20 years of experience in the field, the new age of customers that businesses have to interact with is a generation that grew with technology. “The millennials, in particular, expect services in various channels both online and offline as almost every aspect of their life is digital. Companies in the finance industry, for example, have to respond accordingly and customize their product offering to this new, digital market segment,” she adds. However, employing the latest technologies and embarking on a digital transformation journey is not an easy, quick, or an inexpensive process—especially for larger companies whose legacy IT infrastructure spans their entire value chain. They require comprehensive support in order to strategize and implement effective digitalization practices. Having understood and expected such challenges to businesses, Chai Peng founded Complete Human Network (CHN) in 2012 as a purpose-built, enterprise mobility as a service company to help organizations in all verticals tackle digitalization challenges while continuing to focus on their core business effectively.

“We know enterprise mobility like the back of our hands”

The company was established with a very methodical, step-by-step approach to help its clients progress from within, taking into consideration every perspective of internal systems, processes, employees, and culture. “We provide enterprise-grade solution and services that simplify and scale with customer and support them as they grow regardless of the industry and size of the company,” expresses Chai Peng. Rightly so, CHN specializes in simplifying the entire process by providing a slew of versatile offerings to address the needs of enterprises/ SMEs. These include DaaS, Mobile Security, Mobile managed services, B2B2C Online and Offline commerce solution, Cashless & Contactless digital payment services and many more capabilities that make the company a genuinely industry-agnostic entity.

Leveraging its strong partnership with Apple and Samsung, CHN is an Authorized Enterprise reseller that brings all the benefits and capabilities of Apple and Samsung products to companies in an extremely accessible and affordable manner.

Apart from partnership with telco carriers in the country, CHN has also forged strong partnership with banks – CHN’s recent appointment by leading banks in Malaysia as the first Tap2Phone (digital & mobile payment solution) master merchant is a recognition of CHN’s success in the digital and mobile space. “We are the first Enterprise Mobility as a Service provider who provides an end-to-end digital service to our customers, outsourcing eMaaS to CHN gives a peace of mind to our customers in growing their core business through reducing complexity and cost. This is the trend moving forward” Chai Peng further elaborated. And CHN, true to its name, also collaborates with Google, Microsoft, MobileIron, VMware and other brands of high reputation to deliver the most value to its clients. “We know enterprise mobility like the back of our hands and have developed the best practices to employ,” boasts Chai Peng.

To further elucidate the company’s competencies, CHN have built many success stories in industries like Aviation, Oil & Gas, Financial Services, FMCG, Healthcare, Government, Logistic, SMEs and etc. Chai Peng shares the case study of an insurance company that required assistance in its digital transformation venture. “Companies in this industry have one of the greatest numbers of mobile workers and sales agents who have to interact with clients personally,” she says. This sales model is rapidly becoming antiquated; going digital is vital. CHN supported this client with a step-by-step approach to digitalization all the while ensuring that their bottom line remains intact. The sales staff were equipped with Apple products to expedite the traditional paper-based process, improve presentation skills, and leverage more modern, contactless payment systems, mobile security which also bodes well in the current climate. After employing CHN’s services, the client was able to experience a level of convenience and productivity they never expected during their transformation journey.

With such holistic features and expertise to offer, CHN truly supports organizations in achieving their business goals regardless of their digital challenges. Moving forward, the company intends to drive more value for its clients and reduce IT costs without compromising on quality. Geographical expansion is on the agenda as the regional demand soars. With the development, Chai Peng and her team are set to create waves of change in how enterprises approach digitalization in 2021.